FLEETDRIVE
as the golden hour ,” says Nick Marks , CEO of Intelematics . “ This is the window in which assistance needs to be delivered to reduce severe injury or death . Ultimately , the best response requires smart technology supported by trained professionals ,” Nick adds .
Ninety per cent of vehicle SOS ( eCall ) or automatic crash notifications ( ACN ) received by Assist Australia are answered by trained consultants within ten seconds . This is made possible by solutions including the award-winning Asure platform – developed by Intelematics .
Asure automatically calls for help in the event of an accident , even if occupants are trapped or unconscious by connecting the vehicle to Assist ’ s contact centre . Using geolocation and incar sensors , trained staff can access critical data from the vehicle to enable the most appropriate emergency response .
“ Providing the right response relies on strong partnerships with organisations including the emergency services and leading technology
providers . We have developed these deep partnerships over the past 27 years ,” says Narelle .
“ We have also designed our services to be technology agnostic , including different system integrations , brand requirements and mixed fleet services . This means they can be easily tailored for each customer – enabling us to maximise responsiveness , and most importantly , safety ,” Narelle adds .
Assist Australia supports 2.3M vehicles in Australia . Ten leading automotive brands use Assist Australia to deliver their safety and security services . Assist Australia ’ s global and local partnerships include Club Assist , NTSU , Xperigo , NZAA , AAA and ARC Europe Group . In recent NPS surveys , the company consistently scored twice as high as its main competitors .
ISSUE 36 AUGUST 2022 / WWW . AFMA . ORG . AU 15