Improving fleet safety one call at a time
WORDS BY ASSIST AUSTRALIA
As Fleet Management Organisations ( FMOs ) recover from the impacts of COVID and respond to a shifting economic outlook , there needs to be a refocus back on driver safety . The current operating environment is further complicated as demand for electrified vehicles increases and the shape of Australian fleets evolves .
In 2021 , there were 1,123 road crash deaths ( BITRE ) in Australia – a 2.6 per cent increase on 2020 . The most common fleet accidents included nose-to-tail collisions , reversing and hitting objects on the road . For fleets , the risks are exacerbated by the number of solo drivers .
For FMOs , connected safety and security services provided by organisations like Assist Australia and Intelematics present a unique opportunity to mitigate these risks .
“ Helping our customers in their time of need is the most important part of what we do ,” says Narelle Stack , Head of Assist Australia .
“ This can range from providing roadside assistance to fix a flat tyre or handling an SOS called from a driver in distress . Every customer is different , but the agility of our services and the experience of our team mean we can deliver assistance , improving driver and vehicle safety , within a matter of minutes ,” Narelle adds .
Assist Australia specialise in the delivery of essential roadside and emergency assistance support . Partnering with leading technology firms like data-mobility experts Intelematics , they have developed a comprehensive suite of services which span connected car safety , stolen vehicle tracking and collision assistance .
This comprehensive approach , combined with 27 years in-market and a dedicated team of contactcentre professionals triaging and processing events , enables Assist Australia to help fleet and OEM customers navigate roadside and safety issues in near real-time .
“ The first hour after a vehicle collision is known
14 ISSUE 36 AUGUST 2022 / WWW . AFMA . ORG . AU