CRUCIAL CONVERSATIONS
This two-day class equips participants with tools to navigate challenging conversations where opinions vary and emotions run high. Participants will learn essential skills for creating alignment and agreement amongst team members by fostering open dialogue around high-stakes or risky topics. Built on the Crucial Learning framework, the course focuses on fostering psychological safety, building mutual respect, and achieving better outcomes in both clinical and administrative settings. Participants will learn how to recognize when a conversation turns crucial, how to restore dialogue when it breaks down, and how to speak with honesty and empathy— even in the face of conflict or hierarchy.
This course is a required element of the Effective Communication Learning Pathway.
Tue, October 27, 2026 & Wed, October 28, 2026: 8:00am- 5:00pm
This course explores the causes and impact of stress in healthcare settings, offering practical strategies to manage stress and prevent burnout. Participants will learn about the types of stress, how to build social support, and coping techniques such as Box Breathing. The course also emphasizes the importance of resilience, empathy, and accessing individual resources for mental health support.
Thu, October 8, 2026: 8:00am- 9:30am
REDUCING STRESS AND PREVENTING
BURNOUT 10