PUTTING CICARE INTO ACTION AND RESOLVING DIFFICULT PATIENT SITUATIONS
Putting CICARE into Action and Resolving Difficult Patient Situations equips healthcare professionals with practical strategies to enhance patient experiences through effective communication, empathy, and service excellence. Using the CICARE framework, participants will practice navigating challenging patient interactions, de-escalating conflict, and delivering compassionate, patientcentered care.
Tue, December 15, 2026: 8:00am- 5:00pm
EXCELLING
IN A CHANGING ENVIRONMENT
The only thing constant is change, and your work environment is changing now more than ever before. This course provides you with the fundamental understanding of the different phases people experience during change and what you can do to successfully navigate each phase while anticipating the next. Through guided reflection and discussion, participants will explore evidence-based strategies for navigating change effectively, building resilience, and supporting team adaptation during periods of transition.
Wed, November 4, 2026: 8:00am- 12:00pm