om Customer Experience Practices
by Rick de Yampert
We care about someone’ s whole health and stability even if we deliver a particular type of service. substance use prevention, health care and social care services by building a coalition that includes nonprofit, governmental and community-based organizations in Volusia and Flagler counties.
The Betty Griffin Center operates a 54-bed emergency shelter for domestic and sexual abuse survivors and their children, runs a rape crisis unit and provides related services in St. Johns County.
Carrie Baird, chief executive officer of Flagler Cares since its founding 10 years ago, said the organization counts as customers“ any partner we collaborate with on a project, or provide professional services for, such as the Daytona Beach Housing Authority. Also, in a more formal sense we have clients that we provide services to.”
“ Even if we don’ t touch a person as a client and provide them a direct service, we are impacting the ecosystem everybody lives in within our community. So, everyone who lives in Volusia / Flagler we would in some sense consider our customer.”
Carrie Baird
OCTOBER / NOVEMBER 2025 | 15 |