Engangement Is The Missing Link For BPO Success Engagement Is The Missing Link BPO Australia PDF | Page 4

Trusted
Partner vs.
Contractor
 Partnership is a well-used phrase in the outsourcing industry,
however many BPO arrangements seem to be based on a vendor
or contractor model without mutual trust and collaboration. Only
just over half of respondents view their BPO provider as a trusted
partner – a figure that should be much higher for BPO to achieve
its full potential and deliver beyond the basic contractual
commitments.