Engangement Is The Missing Link For BPO Success Engagement Is The Missing Link BPO Australia PDF | Page 5

Contracts
Limiting
Flexibility and
Agility
 A standardized model focusing solely on contractual obligations
rather than doing the best thing for the partnership is limiting the
true potential of BPO.
 54% of organisations currently have a standard partnership model
in place.
 71% of BPO clients expect their partners to be able to adapt to
changing industry demands.