Engangement Is The Missing Link For BPO Success Engagement Is The Missing Link BPO Australia PDF | Page 3

Disconnect
between
objectives and
measures
 Cost-cutting now ranks as one of the least important drivers for
outsourcing. The most important drivers are reliant on people,
such as access to skills and expertise to facilitate growth and adapt
to change. But, organisations still value more process-focused
attributes – arguably a hygiene factor, above qualities such as
agility and flexibility.
 Organisations say growth and expansion potential is a key driver
for BPO success.