9
1 hour
"your vehicle arrived within
although we were advised it would take up to 24 hours"
"they removed a secondary rusting drain cover to
prevent a potential future problem"
explained every step of the process
"she
telephoned when she said she would”
and
“it is not the issue being resolved that makes a good company, it is
the issue being
resolved
above
expectations"
“he put everything in writing
for me!"
took control of the situation completely"
and
empathy
"showed me the upmost
"she actually sounded like
she had a smile on her
face
whilst talking to me. She even
showed an interest
in the conversation, unlike some people who seem to read from scripts"