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United Utilities: Making Waves Across the North West
One of our WOW! Awards customers has recently starred in the BBC2 series 'The Watermen: a dirty business'. The series followed the teams at United Utilities, capturing their passion and commitment along with the
challenges they experience
during their day to day duties.
Throughout the series viewers were
given an insight into the demands
of providing clean water to over
7 million customers across the
North West of the UK.
Here at The WOW! Awards, we have
firsthand knowledge of the
dedication and outstanding service
that they deliver to their customers.
With over 3500 nominations
received since launching with
The WOW! Awards in 2012 and four
trophies to their name, United
Utilities are reaping the benefits of
placing the customer at the heart of their business.By giving their customers a way to voice their appreciation for the service they receive, we are able to have a look and see exactly what customers love about the service.
Is it their competitive pricing?
Or is it the manner in which the customer is dealt with? We scoured through the nominations received within the last quarter to get a feel for United Utilities through the eyes of their customers....