10
United Utilities: Making Waves Across the North West
Empowering your team
It can be frustrating to hear 'My manager will have to deal with that' or 'That's not my job'. Giving more responsibility to your team allows them to be more efficient when handling customer problems.
"showed me the upmost empathy and took control of the situation completely"
Above & beyond expectations
Every company has an idea of what their customers expect from them. Why not go above and beyond to delight them instead of just satisfy them?
Preventing further problems
Going out of your way to prevent potential future problems saves customer time and company expense.
Giving a personal touch
Sometimes customers feel like they are a number in the system, so having that personal touch makes a difference between good service and great service.
"it is not the issue being resolved that makes a good company, it is the issue being resolved above expectations"
"they removed a secondary rusting drain cover to prevent a potential future problem"
"he put everything in writing for me"
"she actually sounded like she had a smile on her face whilst talking to me. She even showed an interest in the conversation..."