been raised, they will be able to consult among themselves and come up with the best actions to take. The customers will also be given a chance to suggest what may be done, so they are happy with the services. Through this, the system is creating a platform that the managers will be able to know how best to improve their services to satisfy the wants of the customers. 1.4 Benefits of Solving the Problem The main benefit of solving the problem is that the company is in a position to satisfy the human wants based on their views. The benefit touches both sides in that the customers benefit by receiving quality products and the management has the advantage of generating more gains in terms of profits. The other benefit is that the company has the chance to get the information they will require in their production. Customer information is a shield that a business cannot operate without. This is a system providing an avenue for the business to interact directly with the customers. The system also provides the customers a chance to shop online whereby they are not required to physically visit the premises. They will just order their product with just a few clicks. The system provides a convenient platform where one can buy products at their convenience without having to hustle to go to the shop. It‘ s a shop at your doorstep. 1.5 Business or Technical Approach The business approach that the system aims to fulfill is the keeping of the already existing customers and attracting more. Satisfying the wants of the clients is an assurance that the CUSTOMER SELF-SERVICE AND FEEDBACK FOR EFFECTIVE BUSINESS 11