business will have more and more customers . The benefit that the business will get is that it will offer online services based on the views and wants of the customers . The system allows for an interactive session between the clients and the management , and therefore , there is a better approach to the business ( Wild , et al . 2014 ). Quality services lead to better business performance and therefore better benefits to the company . If a company generates more revenue , then quality is assured to the customers . 1.6 Business Process Changes The system comes in a situation whereby it will alter some processes in the business . The system may not wholly eradicate the coming of customers to the business , but the frequency in which they appear in the business will reduce . Most transactions will be done online , and therefore , the customer interaction will only be when delivering the products . The management process and the decision-making process will be affected by the views of the customers . In the past years , the business has been making the decision out of what the management feels is right for the business but not according to the views of the customers . The process , however , will be to benefit both the customers and the business at large . This is a process that many other businesses will emulate based on the facts that it ‘ s full of benefits as compared to the disadvantages . 1.7 Technology or Business Practices used to augment the solution The technological practices that have been used by people to interact through the social media are the same practice that will be used by the business to interact with its customers . It ‘ s a chance