from the clients . CUSTOMER SELF-SERVICE AND FEEDBACK FOR EFFECTIVE BUSINESS 6 TABLE OF CONTENTS 1.0 ABSTRACT …………………………………………………………………………… …….. 7 1.1 Brief Company Background ……………………………………………………………… …. 7 1.2 Discussion of the Business Problems ………………………………………………………... 8 1.3 High-Level Solution ………………………………………………………………… ….......... 9 1.4 Benefits of Solving the Problem …………………………………………………………...... 10 1.5 Business or Technical Approach ……………………………………………………………. 10 1.6 Business Process Changes ………………………………………………………………… 1 1 1.7 Technology or Business Practices used to augment the solution …………………………... 11 1.8 Conclusions and overall Recommendations ………………………………………………… 12 1.9 High-level Implementation Plan ………………………………………………………….. 12 2.0 Summary of Project …………………………………………………………………… ….. 13 References …………………………………………………………………………… ………… 14 CUSTOMER SELF-SERVICE AND FEEDBACK FOR EFFECTIVE BUSINESS 7