MIND YOUR BUSINESS
"GenAI workplace training can help employees spot hallucinations
and protect ...."
think. One-quarter of survey respondents said they had encountered a hallucination, while almost a third were unsure. Hallucinations can potentially bog down employees with inaccurate information that they may pass on to clients.
Key takeaway: GenAI workplace training can help employees spot hallucinations and protect your company's integrity. You can take it a step further by providing your workforce with a trusted GenAI platform vetted by your organization that is known to provide accurate information. Who are large enterprises trusting? Many are using AI platforms like Coveo's that leverage more than a decade of AI experience to help bring search, recommendations, personalization and now generative answering to every point of the employee experience.
5. Employees are keeping guardrails up due to a lack of trust in GenAI tools
Employees are curious about GenAI, but they have their misgivings. Because of hallucinations and a general lack of trust in GenAI tools, employees are wasting valuable time checking AI-generated answers. In fact, over one-third always fact-check generated answers. Staff and management trust enterprise-approved tools more than public ones but still fact-check.
sharing skills.
Key takeaway: Customers want information, so it's imperative to empower your employees to give them accurate answers. Tools like GenAI-powered search can enhance your workforce's capability, ultimately decreasing employees' frustration, fatigue and turnover.
3. Knowledge of GenAI workplace policies is limited
Do you have a GenAI policy in place, and are your employees aware of it? Nearly 60% of respondents in the U.S. and U.K. said their workplace lacked a GenAI policy or they were unaware of one. Interestingly, awareness was highest among executive and senior management (75%), while junior staff at the largest organizations were least likely to be informed.
Key takeaway: If you don't have a GenAI workplace policy, it's time to create one. Many publicly available GenAI tools can expose organizations to risks from security, IP, hallucinations and more. It's important for employees to know how to benefit from GenAI while protecting your brand, themselves and your customers. Once you have a policy, it's vital that everyone in the company in every department is informed about the policy.
4. Is it a hallucination or not? Employees often can't tell if they've encountered a GenAI hallucination.
Hallucinations are convincing, inaccurate answers generated by AI, and they're more common than you may