How to Improve Employee Proficiency with AI
MIND YOUR BUSINESS
Article from BPT Website
(BPT) - Have you set your employees up for success? While you may think you've given them all the tools needed to perform proficiently, if generative AI (GenAI) isn't one of them, employees are operating at a disadvantage and you risk falling behind. How can GenAI help your employees? According to Coveo's EX Industry Report, "Can Generative AI Empower Employees to Do More on Their Own?" 40% of U.S. and U.K. employees think GenAI can help them find things faster by personalizing their intranet use. The report's findings provide other powerful insights into what employees want from workplace GenAI. Check out these six findings and the key takeaways you can implement at your organization.
1. Humans preferred
Employees continue to be the
foundation of a great customer experience. Even when customers prefer self-service, 64% of them say the experience would be improved if they had a human on standby should something go wrong.
Key takeaway: Using GenAI isn't about replacing human employees. Rather, it's a tool that enables customers and employees to improve the customer experience and their own proficiency.
2. Lacking the right information at work leads to frustration and burnout
When employees can't find the answers or resources they need to do their job, dissatisfaction is sure to follow. According to the study, one-third (34%) reported frustration and burnout due to inadequate tools. Also, 30% felt less confident in their work quality and information-