APP INFO
All Your App Questions Answered
If you have a question about the Run Your City Series Tracking App , chances are it appears in our list of frequently asked questions .
I HAVE ENTERED AND WANT TO CLAIM MY PROFILE ON THE RYCS APP . WHAT DO I DO ?
If you have already registered for the FNB Maputo 10K event , please wait until you receive a special connect & claim your profile email .
WE USED ONE EMAIL ADDRESS FOR MULTIPLE PEOPLE . NOW WHAT ?
The app requires that each runner have their own account in our app ( you cannot use the same user account for all participants / devices , since each user account can only claim one profile ).
So , if the email is the same for multiple family members or friends in the roster , the process is search for your profile , and claim . Then , follow the steps in the app .
In the step to VERIFY the claim , you will be required to enter the email that was used to register your profile . e . g . you ’ d enter Mom ’ s email to complete the user account claim for each family member .
YOU RECEIVED AN ERROR MESSAGE WHEN YOU TRIED TO CLAIM PROFILE ?
“ Sorry , the email you entered does not match the participant ’ s registration email .”
The email with which you registered for the event must match the email you use to create your account and claim your profile . If you received the above error message , please check your email address . If the address is correct , there may have been a typo in the email during your registration , causing your email to be invalid . In this case , please contact the help desk to correct your registration information . You can use the Info Button , then select Need Help in the app to do this .
WHAT SHOULD I DO ON RACE DAY ?
1 . Plan to carry your phone : Participants must carry their phone during their event . 2 . Open the RUN YOUR CITY SERIES application . 3 . Once your profile is selected , click the START RACE button . 4 . YOUR PHONE IS YOUR TIMING “ CHIP ”! Make sure the app stays running ( do not swipe kill ).
I WANT TO RUN INSIDE , IS THAT ALRIGHT ?
Sorry , tracking is for outdoor activities only . The app uses GPS to measure your progress , so you need to be moving ( not stationary , as on a treadmill ) and have a relatively clear view of the sky .
HOW DO I TRACK SOMEONE ELSE ?
Add participants to your participants list using the Search feature .
WILL MY BATTERY LAST ? WHAT ARE SOME BATTERY- SAVING TIPS ?
• Close any unnecessary apps while doing your remote race .
• Make sure to charge your battery 100 % before race day , and it should last the whole race .
• Keep the phone “ asleep ” as much as possible . Most battery drainage happens while using the screen .
• If your phone is on the older side , and the battery is not the best , consider bringing a small portable charger . Search Amazon for ‘ mini powerbank ’ for some ideas .
• NOTE : Do NOT disable WIFI , since WIFI signals improve tracking even when not connected to any network .
28 FNB Maputo 10K Virtual Run