APP INFO
WHAT IF I DON ’ T CLICK START MY RACE ?
If you do not press the START RACE button , your race tracking will not begin . You must press START RACE and listen for the announcement that says , “ Your race has started .”
I ’ M PRACTISING WITH THE APP , BUT NOT RECEIVING ANY PUSH MESSAGES ?
In practice mode , you will receive audio notifications that you have started , reached mileage markers , and finished , but you will not receive push notifications of your progress .
I OPENED THE APP ON RACE DAY , AND THERE IS A COUNTDOWN CLOCK , BUT I CANNOT START ?
On race day , you will see a countdown timer indicating how many days-hoursminutes until the race begins . Once the race begins , you will see a green start button and you can press START RACE .
I RAN WITH MY FRIEND AND ONE OF US HAD TO GO FARTHER . WHY ?
Location services on your phone ( or on any GPS tracker ) are accurate only to a certain degree , somewhere around 5 metres at best for each “ ping ” that we receive . When two or more participants ( or devices ) race side-by-side , variations will exist between the routes plotted and the distances travelled . Even if you stay close by your friend for the entire route , each of you can end up with slightly different distance towards the end .
For Example , if your GPS is more accurate than your friend ’ s , you might have to go another 100 meters in order to get enough distance calculated to finish , since your friend ’ s GPS may have given a slight bonus due to “ wiggles ” on the route calculations . The longer the route , the greater the variation that may be possible .
I HAD TRACKING ISSUES AFTER STARTING MY RACE . WHAT SHOULD I DO ?
Please help us diagnose the issue with your tracking by sending a “ debug report ” for analysis :
1 . Within the app , navigate to your Account page by clicking your profile photo .
2 . Scroll to the bottom of your profile page , and click on “ Send Debug Report .”
HOW DOES THE RUN YOUR CITY SERIES APP INTEGRATE WITH STRAVA ?
By connecting your Strava account to your account , you can run with your Stravaconnected device instead of your phone during your race . If you ’ re choosing to use your Strava-connected device , you will need to connect RUN YOUR CITY SERIES and Strava in order to import your race to RUN YOUR CITY SERIES .
STRAVA SHOWS MY RESULTS AS FASTER THAN HAS BEEN REPORTED IN THE APP . WHY IS IT DIFFERENT ?
Strava activities usually emphasise ‘ moving time ’ instead of elapsed time . We import the raw route data , and our timing is calculated based on the total elapsed time it takes to complete the course distance , just like in an actual event .
I CONNECTED THE WRONG STRAVA USER ACCOUNT . HOW DO I UNLINK THE ACCOUNT AND TRY AGAIN ?
You can unlink your Strava account via the Account Edit Profile screen .
I CLOSED THE APP WHEN MY WATCH SAID I HIT MY DISTANCE . WHY IS MY TIME DIFFERENT ?
The GPS accuracy of different devices is broad . If you closed out the app before your distance was complete , then the app used your current pace and remaining distance to calculate an accurate finish time for you . Keep in mind that the finish time is only calculated for those who ‘ kill ’ the app very close to the finish distance . The allowable distance for calculating from finish may vary from 100m to 50m , based on the Race Director ’ s preference .
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