Death of a PB BEFORE April 2008 December 2013 | Page 14
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is a secure interactive service which allows you
(after registration and through a secure login) to:
• access your pension account online.
• access and update personal details online.
• check monthly pension payments.
• make elections and request information.
• contact us direct with a query.
To view a demo of this facility please visit
our website at www.sypensions.org.uk
To register, choose request a password.
A password will be created and sent
to your home address within
5 working days.
12 Service Standards
South Yorkshire Pensions Authority’s Customer Charter includes standards of
service dependants and beneficiaries can expect when a former member dies.
The service standards which apply are set out below.
death grant: if a death grant is due, this will be processed for payment to be
made to the personal representative, or to the people or organisations
appearing on a valid nomination, within 4 working days of receipt of all the
documentation necessary to make such payments.
dependants’ pensions: if any dependants pensions are due, written details
will be sent to them within 4 working days of receipt of all the necessary
documentation. Payments will then be made at the end of each month. Any
arrears due will be processed within 4 working days.
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SouthYorkshirePensionsAuthority