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13 What To Do If You Are Unhappy With Our Service Whilst we always try to do things accurately and on time, we recognise that things can, and sometimes do, go wrong. If you feel that we have let you down, or failed to live up to your expectations, then there are several things you can do. Initially, you should speak to the Team Manager or Pensions Services Manager of the relevant service group. They will be able to deal with your problem and to put things right if they can or to reach an amicable solution with you. If no solution has been found and you wish to make a formal complaint then you should write to or e-mail our Complaints Officer, Ian Baker ([email protected]). You can reach any of the Regent Street staff through the general enquiries telephone number on 01226 772923. The Pensions Services Managers can be reached on the Advisory Service numbers listed on page 11. If You Make a Formal Complaint If you make a formal complaint we will:  respond to your complaint in writing within 3 working days of its receipt.  endeavour to give you a full explanation of what went wrong, why, and what we will do about it. If we cannot give you a full explanation immediately, either because we need more information or we have to investigate further, we will:  tell you so within 3 working days of receipt of your complaint. SouthYorkshirePensionsAuthority 13