DCS Telecom More About IP Phone Systems, Hosted PBX Systems, a | Page 16

Some Special Features to Have
in Your Small Business Phone
System
■ Conferencing
– Even if you think your small business can survive without this feature, it is
still a good idea to have this feature in your phone system. If you do not
require it now because of a limited number of employees, you might need it
in future with the expansion of your business. With this feature, you can
enable multiple extensions to connect with each other for multi-person
discussion. In case you are interested in having this feature in your small
business phone system, you need to know exactly how many lines you can
include in the conference. Keep in mind that some phone systems have
conferencing feature, but it allows you to connect only two additional callers.
■ Hunt Group
– Whatever the size of your business, you can always benefit from the 'Hunt
Group' feature. It is useful feature for important inbound calls, such as
customer service and sales inquiries. With this feature, you can ensure that
certain calls do not go to the voicemail directly. You can configure hunt
groups as per your own preferences and ensure that important incoming
calls are routed to the available extension in a seamless way. You can have
several local extensions in place to ensure that the incoming calls go the
next available extension if the first extension is not free. It ensures that your
important customers do not have to wait or go through any hassle to connect
with your business representatives.