Features that Make a Hosted PBX More Useful than Other Options
■ It helps with queue management. What it means is that you can use a hosted PBX system to have an appropriate system in place that organizes calls in a proper way. This way, every caller will receive a response in a timely manner. Interestingly, it is possible to override the call queue to prioritize certain calls. You can also select how long each caller will have to wait until they receive a reply. Your representative will also be informed when a caller reaches a specific duration, which helps them to wrap up the call offering the most suitable resolution.
■ It helps you make conference calls in a convenient fashion. Both small and large business organizations can benefit from this particular feature. Due to its impressive call quality, a hosted PBX system helps you take full advantage of call conference feature. The good thing is that hosted PBX systems offer a number of conference call features, including the ability to manage conference call activity, web conferencing, and integrated audio. You can also check call record history and take advantage on online call scheduler.