Features that Make a Hosted PBX More Useful than Other Options
■ It helps with queue management . What it means is that you can use a hosted PBX system to have an appropriate system in place that organizes calls in a proper way . This way , every caller will receive a response in a timely manner . Interestingly , it is possible to override the call queue to prioritize certain calls . You can also select how long each caller will have to wait until they receive a reply . Your representative will also be informed when a caller reaches a specific duration , which helps them to wrap up the call offering the most suitable resolution .
■ It helps you make conference calls in a convenient fashion . Both small and large business organizations can benefit from this particular feature . Due to its impressive call quality , a hosted PBX system helps you take full advantage of call conference feature . The good thing is that hosted PBX systems offer a number of conference call features , including the ability to manage conference call activity , web conferencing , and integrated audio . You can also check call record history and take advantage on online call scheduler .