DCS Telecom More About IP Phone Systems, Hosted PBX Systems, a | Page 14
Features that Make a Hosted
PBX More Useful than Other
Options
■ It helps you work from remote locations by providing you with a feature like
"Find Me/Follow Me". The feature is extremely useful if your business involves
working with sales representatives, field workers, and even home workers.
With this feature, everyone working for you will be accessible whenever you
want. The feature lets you have one phone number and allows you route calls
to any number or device.
■ It helps you answer your calls when you are not around. It becomes possible
with the feature called "Auto-Attendant". Working more like your virtual
secretary, the auto attendant feature ensures that every inbound call
receives a reply. The good thing is that you can customize your auto-
attendant in any way you like. It can deliver a formal or informal message to
support your brand image. The feature also ensures that every inbound call
goes to the right department. It will provide your customer with an opportunity
to receive quality assistance without having to go through several
representatives.