DCS Telecom More About IP Phone Systems, Hosted PBX Systems, a | Page 17

Few Important Features to
Check in Small Business Phone
System
■ An Auto Attendant
– Be sure to check the availability of an auto attendant. With the
availability of this feature, you can ensure that no inbound call goes
unanswered. Your customers will receive a response even when your
staff is too busy to receive the call at that moment. It is an important
feature for small businesses; in fact, the unavailability of automated
phone attendant is often considered highly unprofessional in today's
world.
■ Voice Mail
– You should also check the availability of voice mail when selecting a
small business phone system. It is true that almost all phone systems
now have voice mail features, but you need to be specific about what
you need. For instance, you may require voice mail with remote access
to messages. It means that you will be able to gain access to all your
messages irrespective of your physical location.
■ Caller ID
– It is important to find a small business phone system that allows you to
see the identity of your caller. Caller ID is an important phone system
feature because it helps your sales people to be more efficient while
communicating with others.