Evaluate the Program
In order to measure success of the telework program, the telework committee should develop an evaluation plan before implementation. This plan should be based on quantifiable program goals and objectives to measure and compare results.
When evaluating the organization’ s telework program, it is recommended to first analyze the key issues that affect the organization, such as productivity, operating costs, employee morale, recruitment and retention. While you also can evaluate external issues impacted by telework, such as traffic flow, air pollution, and mass transit use, these factors are usually evaluated through a community effort by a consortium of interested organizations.
There are several measurement strategies managers might want to include in the evaluation plan. For example, compare teleworkers and non-teleworkers on selected measures at one point in time. Also, conduct pre- and post-measurements on the teleworkers alone, analyzing performance before and after they begin working remotely.
To evaluate productivity, develop various levels of performance to measure each employee. Identify quantifiable tasks and determine which can be accomplished in an office setting and which can take place via telework. For example, it may take an employee two weeks to write the office newsletter when working in the office, but only one week in the telework setting because of fewer interruptions.
To measure operating costs, you should measure sick leave taken, workers ' compensation costs, office space needs, and / or transit subsidy expenses before and after the telework program begins. In addition to these measures on individual employees, anecdotal data may also be helpful. In evaluating the costs of telework, allow sufficient time for implementation before studying costs. In the initial months of telework, there are typically increased costs for logistical support; however additional noteworthy cost savings are normally realized after a sufficient period of time.
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