To evaluate morale, recruitment and retention, managers can utilize focus groups, questionnaires and surveys with employees. For example, ask employees to rate their degree of satisfaction with their working conditions, productivity and telework situation.
In addition to looking at overall morale and retention, it is important to measure specific aspects of satisfaction with telework. Similar to measuring costs, it is important to take enough time to evaluate satisfaction with the program, and it may take asking the same questions at several points in time, such as three months, six months, etc. One approach is to develop a small survey asking employees how they believe telework will benefit them before implementation. After six months, ask them to look at the initial survey and identify if they did or did not experience these benefits.
Additional Resources
If you have further questions regarding the implementation of a telework program within your organizations, the following resources can help you.
Telework Consortium
The Telework Consortium discovers, evaluates, and demonstrates the field-ready hardware and software, management processes, infrastructure configurations, measurement techniques, and best practices that are likely to speed the early adoption of cost-effective, easy-to-use designs and technologies for working and collaborating from remote locations. www. teleworkconsortium. org
Telework Coalition
The Telework Coalition brings together a diverse array of organizations, companies, and individuals with the common interest of promoting awareness and adoption of existing and emerging Telework and Telecommuting applications including telemedicine and distance learning, as well as addressing access to broadband services that may be needed to support these applications. www. telcoa. org
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