8. Is education and training about how and when to use the service readily available and / or customized for the teleworker?
9. What type of support will be available to the teleworker? Is the support included, or must you pay for telephone calls to client services?
10. What are the contractual arrangements? Does the provider offer one price for multiple participants, sometimes called“ seats”?
As a manager, it is your responsibility to not only find the best solutions for telework, but also find ways to save costs on implementing the program. To minimize technology expenses, look for a collaboration program that allows you to purchase“ seats,” which means you can purchase licenses for a group of participants rather than having to pay for each minute you are online using the program for a meeting.
Ensuring Security at Home
Oftentimes, organizations overlook the potential security risks when allowing an employee to work from home. While your office may have security measures in place, your employee’ s home may not. The Computer Security Institute, a San Francisco-based association of information security, recently conducted its 10th annual“ Computer Crime and Security Survey.” According to the survey, large corporations and government agencies acknowledged more than $ 130 million of financial losses due to computer breaches. Therefore, it is imperative to consider technology tools that provide stringent security standards to ensure your company’ s information is not compromised from a teleworker’ s computer.
Protect E-mail Systems
E-mail can still be an effective, easy and paperless way to communicate, but organizations need to understand the threats to security when relying solely on e-mail for communications. For teleworking purposes, your e-mail system should be fully encrypted to avoid security breaches.
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