CTED Seminars & Continuing Education Fall 2019 | Page 32

A Tweet Too Far! - Developing Social Media, Dress Code,
Flex Hour & More Guidelines For Your Company
Thanks to social media, we seem to be opening up and freely
discussing topics, such as politics, in the public space where we
might not have done so in the recent past. When an employee posts
something offensive or derogatory , HR professionals are often on
the front line of protecting the employer’s brand. Hiring managers
also may be expected to act as defenders of the company if a
candidate’s online posts have the potential to reflect poorly on the
organization. As people conduct more business and socializing online,
Face book and Twitter have become 21st century water coolers,
where workers flock to catch up on the latest gossip, joke and vent.
But in today’s hyper connected culture, an online comment or photo
can spread like wildfire from one co-worker to another and then
to multitudes of strangers. When employees misstep, the gaffes
are usually due to “a lack of awareness” as opposed to malice. But
what rights do you have to protect your company? Can you legally
use Social Media to check up on potential or current employees?
Join us for a lively discussion, real life examples and walk away with
guidance from a seasoned HR Practicioner whose goal is to help you
feel more confident and comfortable blazing trails in to this new
frontier!
October 1, 2019    8:00 a.m. – 12:00 p.m. 
  $119
Running A Successful Meeting
This workshop is based on the book, The Surprising Science of
Meetings. The Washington Post called it one of the top 10 leadership
books to everyone will be reading in 2019. We will review the tools
and techniques for running and participating in a successful meeting.
We will model proper meeting facilitation during the session and
you will leave prepared to run your own effective and productive
meetings.
October 2, 2019    8:30 a.m. – 11:30 a.m. 
  $119
Cultivating a WOW Service Culture
Satisfying your customers isn’t good enough in today’s competitive
markets. Meeting their needs falls short of earning their loyalty
and turns your business into a commodity where only Price is
important. Winning the competitive battle demands that customers
be “dazzled”; left “breathless” whenever they engage with your
organization. The challenge is to build an organizational culture that
serves the customer in every way. Not one that pushes products
and services at them. Not one that forces them to engage with
the organization in an unfriendly way. And not one that channels
customer calls to a call center in some remote part of the world
where communicating in the home language of the customer is a
challenge for the call center reps.
Participants will explore three simple ideas to help attract employees
who love to serve, identify and get rid of rules that prevent great
employees from doing the “right thing” and -- wait for it--learn to
love mistakes and benefit from them!
October 3, 2019    8:00 a.m. – 12:00 p.m.    $119
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Breakfast
Course materials are
provided unless indicated.
Lunch
Light Dinner
Refreshments
  PROBLEM SOLVING FOR
  THE WORKPLACE SERIES S
AVING
S OF
Purchase individual sessions or attend
$
82

all sessions for only $275!
Problem Solving for the Workplace
Are you tired of not being able to identify problems let alone
being responsible for solutions? Learn to use data to help tell
your story and solve your problems at work.
Learning Objectives:
  Analyze the five steps of effective problem solving using
data to tell the “story.”
  Discover situational analysis and how it can be used as a
tool for problem solving.
  Through a problem solving activity, determine the
“needs to” verses “wants to” approach to finding a solution

October 10, 2019    8:00 a.m. – 12:00 p.m. 
  $119
Problem Solving Tools & Lean Concepts
Want employees to make Data Driven decisions?
These tools and techniques will help.
Learning Objectives:
  Distinguish between problem solving and decision making,
in order to Identify “True” decisions.
  Using a block of tools, select the appropriate tool for the
specific situation.
  Experience the tools in action using case scenarios.
  Be able to apply the appropriate tool for real life
situations when you get back to work.
October 17, 2019    8:00 a.m. – 12:00 p.m. 
 $119
Thinking Critically
Tired of employees who don’t seem to think? This course has
powerful problem-solving and critical thinking skills to more
successfully reason through today’s business problems.
Learn:
  A process for breaking down complex problems into their
components and gain clarity around possible solutions.
  To apply strategies and techniques to avoid emotional
triggers that can impede your best thinking.
  To apply tools and techniques to help you think beyond
the movement and critically evaluate all options more
quickly and effectively.
October 24, 2019    8:00 a.m. – 12:00 p.m. 
 $119
To register or for more information about any of these
classes, go to https://corporatetraining.nwtc.edu or
call 920-498-6301.