P A Y M E N T P O L I C Y
Sodexo Live!’ s Payment Policy is as follows, with no exceptions permitted:
A one-hundred percent( 100 %) advance deposit must be received by Sodexo Live! thirty( 30) days prior to the first event day. Any additional orders or increases after the initial deposit has been received, must be paid in full at the time of the request before the start of the event.
A credit card is required to be on file for any replenishments or add-ons during the event. Onsite charges will be reconciled daily to the credit card on file. If a credit card is not available, an additional deposit(“ Security Deposit”) of 20 % to 30 % will be requested prior to the start of the event to cover any additional balance( s) and be refunded post-event after deducting any incidental costs. If a credit card is not added on file and the Customer refuses to submit a Security Deposit, the Customer will be unable to request replenishments, unable to add additional services, and unable to modify the originally contracted BEOs.
Sodexo Live! reserves the right to halt the execution of any contracted services until the Customer has complied with the payment requirements, the credit card requirement, and a 100 % advance deposit is received by Sodexo Live! and been applied to the Customer’ s invoice. Specific payment methods may not be available based on the date of the payment request.
( New Vendors or Customers) To prevent payment delays, send any New Vendor Onboarding documentation needing to be completed at least sixty( 60) days in advance of the event. Sodexo Live’ s W-9, Bank Letter and banking information are available only upon request. Sodexo Live!’ s payment policy will not be exempt for requests who failed to properly advise Sodexo Live! of their New Vendor Onboarding documentation.
WARNING: Sodexo Live! shall provide written notice( email sufficient) to Customer of Customer’ s failure to timely pay outstanding balances. Customer shall have five( 5) days from the date of such notice to pay such overdue amounts. If, after such period, Customer has still not paid the overdue amounts, Sodexo Live! reserves the right, in its sole discretion, to apply a ten percent( 10 %) late fee to any outstanding balance.
P A Y M E N T M E T H O D S
Sodexo Live! is proud to offer the following payment channels:
CREDIT CARD Sodexo Live! accepts all major carriers, including VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS
ACH, WIRE & BANK TRANSFERS: Exclusively available 30 days or more in advance of the event. Sodexo Live! requires all Customers who request to pay the advance deposit by ACH, Wire or Bank Transfer to furnish an official bank letter from their financial institution, with the financial institution’ s logo in the letterhead, in the event a refund is warranted at the conclusion of the event. Before authorizing any advance deposits, verify your financial institution’ s ability to accurately supply this letter. Sodexo Live! will not be held liable for Customers unable to obtain a swift or secure refund due to the inability to procure the proper documentation.
COMPANY CHECK: Exclusively available 90 days or more in advance of the event. Address all company checks to: Centerplate, Inc. In the event the Customer chooses to disburse a balance via Check, Sodexo Live! absolves itself of any responsible or liability associated with any issues, complications or adversities that arise subsequent to the disbursement or delivery process. Such issues include, but not limited to, loss, theft, non-receipt, and when the check fails to reach Sodexo Live!
8