G U A R A N T E E D A T T E N D A N C E
The Customer shall notify Sodexo Live! no less than ten( 10) days prior to the first event day the minimum number of persons that will attend and utilize services during the Event( i. e. the“ Guaranteed Attendance”). Should additional persons attend the event in excess of the Guaranteed Attendance, Sodexo Live! will make reasonable efforts to accommodate subject to product and staff availability. The Customer is responsible for any balance remaining from additional fees incurred in the event of a higher than anticipated attendance.
S P E C I A L T Y E V E N T S
Hosted meal functions such galas, weddings, award dinners, etc. are considered“ Specialty Events” and may be eligible for custom menus. Your Sodexo Live! Catering Sales Manager and our Executive Chef will design menus that are logistically and creatively appropriate for large numbers. In some cases, additional labor and / or equipment fees may be applied to successfully orchestrate these events. Sodexo Live!‘ s standard banquets attendant to guest ratio is 1:20.
B E O M O D I F I C A T I O N S O R C A N C E L L A T I O N S
After an executed agreement has been received, Sodexo Live! has full discretion in accommodating adjustments to BEO ' s at the time of the request. All requests must be made in writing( email or text sufficient):
Any decreases from the Guarantee must be requested in writing at least ten( 10) days prior to the event or full charges will apply.
Any increases from the Guarantee are subject to availability and may result in Chef’ s selections food and beverage preferences are not available.
Any BEO cancellations are subject to Sodexo Live!’ s discretion: – Cancellations requested between ten( 10) and thirty( 30) days in advance of the event may be subject to partial compensation, at Sodexo Live’ s discretion. – Cancellations requested ten( 10) days or less in advance of the event will be subject to full charges.
Refer to the Banquet Contract for the full terms of the“ Cancellation Policy”. The dates and times of services specified on BEOs may be changed only by a written addendum signed by both the Customer and Sodexo Live!. Additional administrative and / or labor fees may be applicable for services deviating more than thirty( 30) minutes from the contractually agreed upon service timing.
O R D E R R E P L E N I S H M E N T & A D D- O N S
While the timing may vary based on the request, please allow a minimum of sixty( 60) to ninety( 90) minutes for all on-site replenishment and new add-on requests during any event. The Customer may authorize additional personnel to make Event Order decisions on behalf of the Customer before and during the event by informing Sodexo Live! in writing. Persons who are not authorized will be unable to modify any BEO or request additional services. All replenishments and add-ons will require the Customer’ s signature of approval at the time of the request, and payment must be received prior to delivery.
T E R M S & F I N A L I N V O I C E R E C O N C I L I A T I O N
Any additional amounts due to Sodexo Live! will be based on the actual number of items / persons served and any on-site services approved during the event. Onsite charges will be reconciled daily to the credit card on file. All balances are required to be settled(“ paid in full”) by the final event day with no exceptions.
The Customer shall, within twenty-four( 24) hours of the first event day, advise Sodexo Live! in writing of any discrepancies in the final invoice so that Sodexo Live! may review and, if necessary, make any prior adjustments. Requests made outside of the twenty-four( 24) hour period will be ineligible for consideration, at Sodexo Live’ s discretion.
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