Coral Springs Animal Hospital's Pawfessional Spring 2017 | Page 22

Greenleaf in his book, The Servant
as Leader.
Seems many of the authors you
read from the Best Seller list have
understood this for a long time:
 “Always treat your employees
exactly as you want them to treat
your best customers.”– Stephen
R. Covey
 “Your number one customers are
your
people.
Look
after
employees
first
and
then
customers
l a s t .” –
Ian
Hutchinson, author of People
Glue

“ There
are
only
three
measurements that tell you
nearly everything you need to
know about your organization’s
overall performance: employee
engagement,
customer
satisfaction, and cash flow.” –
Jack Welch, former CEO of GE
 “The way your employees feel is
the way your customers will feel.
And if your employees don’t feel
valued,
neither
will
your
customers.”– Sybil F. Stershic,
Taking Care of the People Who
Matter Most: A Guide to
Employee-Customer Care.
 “Research indicates that workers
have
three
prime
needs:
Interesting work, recognition for
doing a good job, and being let
in on things that are going on in
the company.”– Zig Ziglar