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Every year we relaunch our Customer Promise to share
how we’re making things better for our customers.
This year, we’re focusing on five areas that will help
us make Dixons Carphone a business everyone will love.
That’s a
promise!
Offering better value and choice with services that
help customers compare a wide range of products
and services to find the right one for them. Developing and rewarding everyone who works at
Dixons Carphone, and improving our business to
make Dixons Carphone a place we all love to work.
I promise to make every customer feel special
and leave the store happy, knowing
they got the best value for their
product, and it was right for them.” I promise to do my best to
make sure everyone enjoys
coming to work everyday,
and being part of a great team!”
Curtis WHITING,
CUSTOMER CONSULTANT Charles KERR,
SOCIAL MEDIA EXECUTIVE
Building better relationships
with our customers by
helping colleagues deliver
the best possible service.
Helping customers get the most
out of the products they love by
offering world-class installation,
support and repair services.
I promise to give more
than 100% to every
customer, making
sure they have exactly what
they want, and come back
again and again.” Hosting the Team Knowhow
stall at this year’s roadshow
reminded me how amazing
my colleagues are. I promise to help our
customers and grow our business.”
Allyson PINCHBECK,
CUSTOMER CONSULTANT Nigel SHAW,
DPU COLLEAGUE
Creating an experience online,
on mobile and in store, so customers
can buy whatever they want, however
and whenever they want it.
I promise to give an in-depth Pin Point
journey for each and every customer,
to show compassion and detail with
everyone I help, and give five-star after-care.”
Robbie BLADON, CUSTOMER CONSULTANT
16
C
ustomer expectations are always
evolving, from the products they
buy, how they buy them, to the
support they get afterwards.
We’ll win customers for life by putting
them first – and everyone plays a big role
in that. Here’s how our Customer Promise
is being brought to life across our business.
CONNECTED | June 2017