You told us about how
you’ve gone above and
beyond for customers.
#ExtraordinaryPeople
#FamousForServices
#CustomersForLife
“When a customer hadn’t
received his pre-ordered
Samsung S8, we managed
to work with the warehouse
to find a replacement.
After working with multiple
departments, and our
Regional Manager travelling
from Scunthorpe to Newark
to collect the phone, we
were able to solve the
problem within four hours
of receiving the complaint.”
Stacey Baldwin,
Chief Executive Office Agent
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“A woman bought two
Samsung S8 handsets
and couldn’t get her
multi-policy Geek Squad
insurance activated.
We managed to get her
policies backdated and Geek
Squad also raiseda credit order
to cover her first month.” “After two of our
customers witnessed a
security incident in our
store, we arranged with our
Regional Manager Mema
Curran to visit them with
flowers and chocolates.
We also covered the
upfront cost of the
iPhone she was buying
at the time.”
Jade Pritchard,
Social Media Agent Charlie Rostron,
Chief Executive Office Agent
“The Social Media team received a tweet
from a customer about a faulty handset,
but their local store didn’t have a replacement.
The team contacted the Regional Manager,
who ordered a replacement handset and
contacted the customer before completing
the exchange in store.”
Mohammed Hajat, Social Media Team Agent
“An elderly customer brought his mobile into store,
but the phone was damaged because he was putting
too much pressure on it while it was being used. As he
didn’t mean to damage the phone, we arranged for a new
handset to be delivered to him.”
Scott Gant, Chief Executive Office Agent
June 2017 | CONNECTED
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