Geek speak
GEek Squad Senior In-Store
Operations Executive,
Kevin Rainey, has come a
long way since starting
as a Christmas temp and is
now looking ahead to
a bright future with
Team Knowhow.
Dixons Carphone is a
great place to be for
ambitious people, because
there are so many opportunities,
and so much experience to
gain – from customer service,
to operations, and processes.”
#ExtraordinaryPeople
Team Knowhow
will be great for
us and our customers,
because with one service
range it’s clearer that we
can repair and support all
types of technology –
not just phones for
Geek Squad, or laptops
for Knowhow.”
Workplace, our
employee social
network, has been great for
teams across our business.
It’s a good way to talk to
each other, arrange shifts,
and have a laugh!”
Check
I didn’t
out tech
know
journalist
Shane Richmond’s
much
verdict on
about phones
the Nokia 3310
relaunch
when I started
on page 6
on the shop
floor... I still had a
Nokia 3310! But it’s not what
you know, or who you know,
that’s important – it’s your
enthusiasm to learn, your work
ethic, and your commitment.”
Kevin’s CV
2016–present Senior Store Service Executive,
Acton Support Centre
2014 Store Service Executive, Acton Support Centre
2014 Deputy of Counter Intelligence, Geek Squad,
Oxford Street London
2012-2014 Level 1 Engineer, Geek Squad, Glasgow
I love helping customers
use technology.
When I worked at
Carphone Warehouse in Glasgow,
a man called Don was scared
of new technology, but then
one day he decided to buy a
smartphone, and then every
month he dropped by to try
something new. It was great
to see his opinion of
technology completely
transform in just a short time.
He’s still in touch today.”
2008-2012 Customer Consultant, Carphone
Warehouse, West of Scotland branches
Do you know
a Rising Star?
Let us know on
our Workplace
group! Just
search for
‘Connected’
VITTORIO SAYs...
I’ve worked with
Kevin as a Geek
Squad Agent. It’s nice
to see him doing well
and knowing there
are so many career
opportunities at
our company.
June 2017 | CONNECTED
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