City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 5

• An online survey was conducted among 1,077 Arlington residents aged older .
• Survey invitations were sent via mail and email to randomly selected Ar residents . – Mailed invitations were postcards that asked residents to visit the s website . Decision Analyst managed the postcard printing and maili – Email invitations provided a direct link to the survey and were sent – Only those residents who were invited to participate were given ac online survey . As a security measure , participants had to enter thei addresses or personal passwords ( printed on the postcards ) before the survey .
• Interviews were conducted between January 22 and February 19 , 2021

Methodology

• An online survey was conducted among 1,077 Arlington residents aged older .

• Survey invitations were sent via mail and email to randomly selected Ar residents . – Mailed invitations were postcards that asked residents to visit the s website . Decision Analyst managed the postcard printing and maili – Email invitations provided a direct link to the survey and were sent – Only those residents who were invited to participate were given ac online survey . As a security measure , participants had to enter thei addresses or personal passwords ( printed on the postcards ) before the survey .

• Interviews were conducted between January 22 and February 19 , 2021

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