City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 6

Copyright © 2021 Decision Analyst Sample Sources and Response Rates In total , 30,000 invitations were sent . With 1,077 residents completing the the overall response rate was 3.6 %. Invitation Method Sample Source Record Selection Method Number of Invitations Sent Mailed postcard A list of all occupied residences in Arlington Randomly selected residential addresses proportionate to Arlington ’ s zip code distribution 5,000 Email Email addresses provided by lists from the Library and Water Departments Randomly selected emails proportionate to Arlington ’ s zip code distribution 25,000

Copyright © 2021 Decision Analyst Sample Sources and Response Rates In total , 30,000 invitations were sent . With 1,077 residents completing the the overall response rate was 3.6 %. Invitation Method Sample Source Record Selection Method Number of Invitations Sent Mailed postcard A list of all occupied residences in Arlington Randomly selected residential addresses proportionate to Arlington ’ s zip code distribution 5,000 Email Email addresses provided by lists from the Library and Water Departments Randomly selected emails proportionate to Arlington ’ s zip code distribution 25,000