City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 29

Water Utilities Department Ratings

Excellent Good
Previous W ( 2019 )
Overall Quality of Products and Services
21 % ↓
57 %
78 %
81 %
Water Treatment Services
29 %
49 %
78 %
78 %
Efficiency in Water Line Repair
23 %
50 %
73 %
70 %
Water Conservation Efforts
20 %
50 %
70 %
68 %
Quality of Drinking Water
26 %
43 %
69 %
72 %
Speed in Completing Water / Sewer Construction
17 %
48 %
65 %
63 %
0 % 50 % 100 %
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Questions : Q14e . Overall , how do you rate the quality of products and services the Water Utilities Department provides Q14c . Whether or not you ’ ve had direct contact with the Water Utilities Department , please provide your op scale , Excellent to Poor ) Base : Total respondents , excluding “ don ’ t know ” ( number varies by statement ) Statistical Note : An arrow indicates a significant increase ( ↑ ) ordecrease ( ↓ ) ator above the 95 % confidence level when com