City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 30

Other Arlington City Services and Facilitie

Excellent Good
Previous W ( 2019
Convention Center
33 %
53 %
86 %
78 %
Quality of Garbage Collection
45 %
40 %
84 %
78 %
Electronic Bill‐Paying Service
41 %
43 %
84 %
80 %
Emergency Management Services
31 %
50 %
81 %
80 %
Quality of Recycling Services
37 %
44 %
81 %
↓ ↓
75 %
Landfill Services
28 %
52 %
80 %
78 %
Vital Statistics Services
31 %
48 %
78 %
79 %
Dispatch Service ( 911 )
39 %
37 %
77 %
80 %
Quality of Yard Waste / Debris Pickup
33 %
40 %
73 %
67 %
Municipal Court Services
26 %
44 %
70 %
68 %
Platting Services
29 %
40 %
69 %
60 %
Open Records Request
29 %
38 %
66 %
62 %
Animal Services
22 %
41 %
64 %
55 %
Graffiti Removal
27 %
34 %
61 %
61 %
Building Permits
17 %
35 %
53 %
58 %
Code Enforcement
16 %
35 %
51 %
47 %
Zoning Services
21 %
28 % ↓
48 %
60 %
Copyright © 2021 Decision Analyst
0 % 50 % 100 %
Question : Q11 . And thinking about any services and facilities that the City provides , please rate each of the following s have used or visited in the past 12 months . ( 4‐point scale , Excellent to Poor )
Base :
Respondents who have used or visited service or facility in the past 12 months , excluding “ don ’ t know ” ( num Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com