City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 27

Code Compliance

Used Code Compliance in Past 12 Months
2019	2020
24 %	23 %

		Excellent	Good	Previous Wave ( 2019 )
			Top‐2 Box	Top‐2 Box
Quality of Customer Service	30 %	31 %	61 %	60 %
Timeliness of Complaint Response	29 %	29 %	57 %	47 %

0 % 50 % 100 %

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Questions :	Q13a . If you have utilized Code Compliance over the past 12 months , what was the nature of the service ?
Q13b . Considering the services that Code Compliance provides , please rate each of the following . ( 4‐point sc
Base :	Respondents who have used Code Compliance in the past 12 months , excluding “ don ’ t know ” ( number varie
Statistical Note :	An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com