City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 26

City Library Services

Used Library Services in Past 12 Months
2019
2020
60 %
44 %
Excellent Good
Previous Wave ( 2019 )
Quality of Library Services
61 %
38 %
99 %
96 %
Library Facilities
64 %
34 %
98 %
96 %
Availability of Materials
47 %
45 %
92 %
86 %
0 % 20 % 40 % 60 % 80 % 100 %
Copyright © 2021 Decision Analyst
Questions :
Base : Statistical Note :
Q12b . If you , or anyone in your household , have used a City Library over the past 12 months , what was the n Q13 . Now , thinking about services that the City Library provides , please rate each of the following . ( 4‐point s Respondents who have used City Library Services in the past 12 months , excluding “ don ’ t know ” ( number va An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com