City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 25

Parks and Recreation Facilities

Used Parks and Recreation Facilities in Past 12 Months
2019
2020
70 %
63 %
Excellent
Good
Previous Wa ( 2019 )
Overall Quality of Parks
38 % ↑
50 %
89 %
85 %
Range of Activities
41 % ↑
46 %
87 % ↑
77 %
Quality / Appearance of Facilities and Centers
37 % ↑
49 %
87 % ↑
82 %
Quality of Customer Service
39 % ↑
47 %
86 %
81 %
Quality of Programs / Classes
39 % ↑
43 %
83 %
79 %
0 % 20 % 40 % 60 % 80 % 100 %
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Questions :
Q11e . If you have used a city park or facility over the past 12 months , what was the nature of the service ?
Q12a . Now , thinking about the Arlington Parks and Recreation facilities , please rate each of the following . ( 4
Base :
Respondents who have used City Parks or Facilities in the past 12 months , excluding “ don ’ t know ” ( number
Statistical Note :
An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com