City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 24

Ambulance / Emergency Medical Services

Used Ambulance / Emergency Medical Services in Past 12 Months
2019
2020
9 %
10 %
Excellent Good
Previous Wave ( 2019 )
Quality of Service
68 %
25 %
93 %
88 %
Timeliness of Service
69 %
23 %
92 %
91 %
Copyright © 2021 Decision Analyst
Questions :
Base : Statistical Note :
0 % 50 % 100 %
Q11ay . In the past 12 months , have you or anyone in your household used ambulance services or emergenc Q11b . Now , thinking about the ambulance services or emergency services that the City provides , please rate ( 4‐point scale , Excellent to Poor ) Respondents who have used Ambulance / Emergency Medical Services in the past 12 months , excluding “ don statement ) An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com