City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 23

Police Services

Contact With Police Department in Past 12 Months
2019
2020
43 %
38 %
Excellent Good
Previous Wave ( 2019 )
Quality of Service
47 %
28 %
75 %
81 %
Timeliness of Service
41 %
27 % ↓
68 %
76 %
Overall Competence
48 %
30 %
78 %
83 %
Behavior and Attitude of Officers
49 %
26 %
75 %
81 %
Community Education Services
26 %
40 %
66 %
69 %
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Questions :
Base : Statistical Note :
0 % 20 % 40 % 60 % 80 % 100 %
Q11c . If you have had contact with the Arlington Police Department over the past 12 months , what was the Q11d . Now , thinking about police services that the City provides , please rate each of the following . ( 4‐point Q11 . And thinking about any services and facilities that the City provides , please rate each of the following s have used or visited in the past 12 months . ( 4‐point scale , Excellent to Poor ) Respondents who have used Police Services in the past 12 months , excluding “ don ’ t know ” ( number varies b An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com