City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 22

Fire Department Services

Had Contact With Fire Department in Past 12 Months
2019
2020
11 %
11 %
Excellent Good
Previous Wav ( 2019 )
Quality of Service
78 %
17 %
95 %
97 %
Timeliness of Service
81 %
12 %
93 %
96 %
Community Education Services
39 %
37 %
76 %
75 %
0 % 20 % 40 % 60 % 80 % 100 %
Copyright © 2021 Decision Analyst
Questions :
Base : Statistical Note :
Q11x . If you have had contact with the Fire Department over the past 12 months , what was the nature of th Q11a . Now , thinking about fire services that the City provides , please rate each of the following . ( 4‐point sca Q11 . And thinking about any services and facilities that the City provides , please rate each of the following s have used or visited in the past 12 months . ( 4‐point scale , Excellent to Poor ) Respondents who have used Fire Services in the past 12 months , excluding “ don ’ t know ” ( number varies by An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com