Customer Service
100 %
Residents ' Overall Rating of Customer Service Provided by City Departments ( Top‐2 Box
90 %
80 %
70 %
60 %
50 %
75 % |
69 % |
74 % |
70 % |
71 % |
73 % |
67 % |
65 % |
61 % |
66 % |
Phone |
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|
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|
Online |
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|
2010 |
2011 |
2012 |
2013 |
2014 |
2015 |
2016 |
2017 |
2018 |
2019 |
Detailed Responses ( Past Two Waves ) |
|
2019 |
2020 |
Excellent |
18 % |
19 % |
Good |
48 % |
51 % |
Fair |
27 % |
23 % |
Poor |
7 % |
7 % |
Copyright © 2021 Decision Analyst
Question : Q6 . Overall , how would you rate the level of customer service provided by City of Arlington department Base : Total respondents , excluding “ don ’ t know ” ( 2010 , n = 309 ; 2011 , n = 452 ; 2012 , n = 534 ; 2013 , n = 976 ; 2014 2015 , n = 1139 ; 2016 , n = 900 ; 2017 , n = 1030 ; 2018 , n = 997 ; 2019 , n = 838 ; 2020 , n = 962 ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level whe wave ; indicated for year 2020 only .