City Services Satisfaction Survey 2019 City Services Satisfaction Survey | Page 27

Water Utility Services
Contact With Water Utilities in Past 12 Months
February 2019
February 2020
53%
53%
Excellent
Top‐2 Box Top‐2 Box
Quality of Services 38% 41% 79% 74%
Timeliness of Services 39% 41% 80% 73%
Availability of Services 39% 45%
Questions:     
Base:               
Statistical Note:
50%
83%
↓
0%
Copyright © 2020 Decision Analyst 
Previous Wave
(Feb. 2019)
Good
74%
100%
Q14a. During the past 12 months, if you have had contact with the Water Utilities Department, what was the nature of the contact?
Q14b. Now, thinking about the water customer services that the City provides, please rate each of the following. (4‐point scale,                    
Excellent to Poor)
Respondents who have used Water Utility Services in the past 12 months, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.  27