City Services Satisfaction Survey 2019 City Services Satisfaction Survey | Page 28

Water Utilities Department Ratings
Excellent
28% 53%
Water Treatment Services 28% 50%
Quality of Drinking Water 27%
Efficiency in Water Line Repair
22%
Water Conservation Efforts 17%
Speed in Completing
Water/Sewer Construction 19%
0%
Copyright © 2020 Decision Analyst 
Base:
Statistical Note:
Top‐2 Box
Top‐2 Box
Overall Quality of Products
and Services
Questions: 
Previous Wave
(Feb. 2019)
Good
81%
78%
51%
44%
80%
72%
45%
48%
76%
73%
70% 71%
68% 67%
63%
50%
61%
100%
Q14e. Overall, how do you rate the quality of products and services the Water Utilities Department provides? (4‐point scale, Excellent to Poor)
Q14c. Whether or not you’ve had direct contact with the Water Utilities Department, please provide your opinion on the following. (4‐point 
scale, Excellent to Poor)
Total respondents, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave. 28