City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 24

Code Compliance

Used Code Compliance in Past 12 Months
February 2016
February 2017
21 %
20 %
Excellent
Good
Previous Score( Feb. 2016)
Quality of Customer Service
27 %
29 %
56 %
63 %
Timeliness of Complaint Response
28 %
28 %
56 %
58 %
0 % 50 % 100 %
Copyright © 2017 Decision Analyst
Questions: Q13a. If you have utilized Code Compliance over the past 12 months, what was the nature of the service? Q13b. Considering the services that Code Compliance provides, please rate each of the following.( 4‐point s
Base: Respondents who have used Code Compliance in the past 12 months, excluding“ don’ t know”( base varies)