City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 23

City Library Services

Used Library Services in Past 12 Months
February 2016
February 2017
51 %
46 %
Excellent
Good
Previous Score( Feb. 2016)
Quality of Library Services
59 %
30 %
89 %
92 %
Library Facilities
54 %
35 %
89 %
88 %
Availability of Materials
47 %
34 %
81 %
86 %
0 % 20 % 40 % 60 % 80 % 100 %
Copyright © 2017 Decision Analyst
Questions: Base:
Q12b. If you, or anyone in your household, have used a City Library over the past 12 months, what was the n Q13. Now, thinking about services that the City Library provides, please rate each of the following.( 4‐point Respondents who have used City Library Services in the past 12 months, excluding“ don’ t know”( base varie