City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 21

Ambulance / Emergency Medical Services

Used Ambulance / Emergency Medical Services in Past 12 Months
February 2016
February 2017
10 %
11 %
Excellent
Good
Previous Score( Feb. 2016)
Quality of Service
76 %
20 %
96 %
88 %
Timeliness of Service
66 %
28 %
94 %*
74 %
0 % 50 % 100 %
Copyright © 2017 Decision Analyst
Questions: Q11ay. In the past 12 months, have you or anyone in your household used ambulance services or emergenc Q11b. Now, thinking about the ambulance services or emergency services that the City provides, please rat( 4‐point scale, Excellent to Poor)
Base:
Respondents who have used Ambulance / Emergency Medical Services in the past 12 months, excluding“ don Statistical Note: An asterisk(*) indicates a significant difference between waves at or above the 95 % confidence level.